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Terms and Conditions

Terms and Conditions for Tour Arrangement

1) Tour Arrangement
(1) The customer and Cycle's Company, Inc. shall make the contract for tour arrangement.
(2) Cycle's Company, Inc. shall provide transportations, accomodations or other services as an agency.
(3) Cycle's Company, Inc.receives payment for the fee of transportations, accomodations, and other services, also our charge for the arrangements.

2) Tour Applications
(1) Application shall be made through our website, telephone, e-mail, or fax.
(2) In case the group of more than 2 people, the representative of the group own the right to represent the will of the member of the group.
(3) After the application, the cliet shall make the deposit to Cycle's Company, Inc,

3) Tour Contract Through Electrical Method
(1) Cycle's Company, Inc. accepts the application with creditcard without the signature of the client through telephone, fax, e-mail.
(2) The creditcard payment shall be made on the day of the application and the refund shall be made on the day of the refund request.
(3) In case the creditcard for the payment is invalid, Cycle's company does not accept the application.

4) Conditions of the Application
1) When the client is under 20 years old, he/she needs the protectors agreement document.
2) When the client has in phisycal or mental problems, is pregnant, or needs assitant dogs, or needs any other unusual considerations, the client needs to report it to Cycle's Company, Inc. Cycle's Company, Inc.do the best effort to meet the requirements. The cost of the special treatments shall be paid by the client.
3) Cycle's Company, Inc. may not accept the application when the requirements does not meet our circumstances.

5) Tour Contract
1) The contract is effective when the client submit the application and make the payment.
2) The contract is effective without payment when Cycle's company send the document which says the contract is made. In case of fax and e-mail, when it arrives at the client.
3) In case of a group of more than 2 people, contract is effective when Cycle's Company, Inc. sends the contract document to the representative of the group.

6) Change of Tour
When the client changes the tour, Cycle's Company, Inc. accepts it as much as possible. The cost for the changes shall be paid by the client.

7) Cancelation of Tour
(1) Cancel by the client
The client may cancel the tour any time when he/she pays the below:
1. The cost of the services the client already received.
2. The cost of the cancellation of the services which is on the contract document.
3. The charge of our services.
(2) Cancel in case of the fault of the client
1. When the client does not make the payment by the due date, the booking may be canceled.
2. When the credit card of the client is invalid, the booking shall be canceled.
In case of 1. and 2., the following fee shall be paid by the client.
The fee for the services the client already received and the cancelation fee the client shall reveive and the charge for our services.
(3) Cancel in case of the fault of Cycle's Company, Inc.
When the service is not made due to the fault of Cycle's Company, Inc. the client may cancel the tour. The client receive the refund except the fee of services the client already received.
(4) Cycle's Company, Inc. may change the original tour fee when the transport fares, accomodation fees, other facilities change their prices. In that case, Cycle's Company, Inc. shall notify the client 7 days in advance of the departure date.
(5) The client may change or cancel the tour and the following change or cancellation fee will be charged
a) If notice of cancellation is received by Cycle's Company, Inc. 41 or more days prior to the starting date of the tour: No Charge
b) If notice of cancellation is received by Cycle's Company, Inc. 40 days to 22 days prior to the starting date of the tour: 10% of the tour fare
c) If notice of cancellation is received by Cycle's Company, Inc. 21 days to 15 days prior to the starting date of the tour 25% of the tour fare
d) If notice of cancellation is received by Cycle's Company, Inc. 14 days to 8 days prior to the starting date of the tour 50% of the tour fare
e) If notice of cancellation is received by Cycle's Company, Inc. 7 days to the starting date of the tour: 100% of the tour fare
f) If notice of cancellation is received by Cycle's Company, Inc. after day of departure, or in case of failure to show without notice: 100% of the tour fare
g) When the client leaves the tour after the departure, there is no refund.
(5) Cycle's Company, Inc. may cancel the tour after the departure under the following circumstances:
a) When the client is unable to continue the tour because of illness.
b) When the client threaten the safey of the tour.
c) Natural disasters, weather conditions, civil unrest, suspension of services by transportation or accommodation facilities, governmental orders, or other cases beyond Cycle's Company, Inc. control.

8) Tour Fee
(1) When the cost of transportations, accommodations or other services change, Cycle's Company, Inc. may change the tour fee.
(2) In case of the client is a group of more than 2 people, the payment method and due date shall be written on the contract document.
(3) After the tour, Cycle's Company, Inc. clear the difference of the payment balance immediately.

9) Our responsibility
(1) Cycle's Company, Inc. compensate the damage caused by us or tour operators, when it occurs intentionally or accidentally. The damage shall be reported within 2 years from it occurs.
(2) Under the following circumstances, Cycle's Company does not compensate.
a. Natural disasters, war, citizen upset
b. Accident or fire of transportations and accommodations
c. When the transportion or accommodation facilities stop their services.
d. Order of the fovenrment, isolation due to illness
e. Accident during the period of free activities
f. Food poisoning
g. Theft
h. Delay, no service, change of the service, change of the route of the transportations.
i. Delays due to accidents or traffic jam, when the transfer car departs as scheduled.
(3) Damage to the luggage shall be compensated up to 150,000 yen when the client report it within 21 days from the damage occurs.

10. The Responsibility of the Client
When Cyclefs Company, Inc, received damages due to the fault of the client intentionally or accidentally, the client shall compensate it.

11 The Clients Responsibility Before the Departure
The client shall prepare effective passport and required visa before the departure.

12 Sightseeing
(1) Sightseeing places or museum, tourist attractions may close due to the investigations or reparations. Cyclefs Company, Inc, bring the client to other similar places or refund the admission fee.
(2) When the sightseeing places or museum, tourist attractions close or change the opening hours, the client may change the itinerary and visit the places. In that case, additional fee may be charged.

Revised on 25 November 2013. The conditions may change without notice. The conditions at the time of application is valid.



1st Fl 2-49-7 Minami-Ikebukuro, Toshima-ku, Tokyo
171-0022 JAPAN
TEL +81-50-3381-9906 / +81-50-3381-9907 (English / Japanese)

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